Storage Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Enfield provides storage and related removal services within the United Kingdom. By making a booking, using our services, accessing our premises, or storing your goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the individual or business entering into a contract with Storage Enfield for storage and, where applicable, removal or transport services.
We, Us, Our means Storage Enfield, the provider of storage and related services.
Services means storage, handling, loading, unloading, packing, unpacking, and removal or transport services as agreed in writing between you and us.
Goods means all items placed into our care, custody, or control for storage or related services.
Premises means any storage facility, warehouse, or associated area operated by or on behalf of Storage Enfield.
Scope of Services
Storage Enfield provides storage services and, where agreed, associated removal and transport services within our service area. The exact scope of the Services, including any packing, loading, unloading, and delivery arrangements, will be set out in your booking confirmation or written quotation.
We reserve the right to decline any booking where the Goods are unsuitable for storage or transport, where access is unsafe, or where we reasonably consider that the job cannot be carried out safely, lawfully, or in compliance with our policies and regulatory duties.
Booking Process
You may request a quotation for our Services by providing accurate details of the Goods, locations, access conditions, dates, and any special requirements. Quotations are based on the information you supply and are subject to change if that information is inaccurate or incomplete.
A booking is only confirmed when we issue a written confirmation specifying the Services, the estimated or fixed charges, and any key terms particular to your job. Until such confirmation is issued, no binding contract exists and we are under no obligation to provide Services.
By confirming a booking, you warrant that you have the authority to enter into the contract on your own behalf or, where applicable, on behalf of a business, and that you will be responsible for all charges arising under the contract.
Customer Responsibilities
You are responsible for:
Ensuring that all information you provide for quotations and bookings is complete and accurate, including addresses, access details, item descriptions, and contact information.
Packing your Goods safely and suitably for storage and transport, unless we have expressly agreed to provide packing services.
Ensuring that any property, building, or site we attend is safely accessible, free from hazards, and that any parking or access permissions required have been obtained in advance.
Complying with all applicable laws and regulations, including those relating to prohibited items, hazardous materials, and waste.
Ensuring that no prohibited or unlawful items are included with your Goods.
Prohibited and Restricted Goods
You must not store or request us to handle or transport any of the following without our prior written consent, and where consent is given, additional terms and charges may apply:
Explosives, weapons, ammunition, or items of a dangerous or illegal nature.
Flammable, corrosive, toxic, or otherwise hazardous substances.
Perishable goods, live animals, plants, or items requiring special environmental conditions.
Cash, currency, precious metals, high-value jewellery, deeds, securities, or other negotiable instruments.
Waste, rubbish, or items intended for disposal other than as expressly agreed.
If prohibited items are found among your Goods, we may at our discretion refuse to store or transport them, arrange for their removal or disposal in accordance with applicable regulations, and charge you for any associated costs, losses, or damages.
Payments and Charges
Our charges for storage and any associated removal or transport services are as set out in your quotation and booking confirmation. Charges may be expressed as fixed fees, hourly rates, storage fees, or a combination of these.
Unless otherwise agreed in writing:
Any deposit specified in your booking confirmation must be paid by the due date to secure your booking.
For removal and transport services, any balance is payable on or before completion of the service on the agreed date.
For ongoing storage, fees are payable in advance for each billing period, and your booking confirmation will set out the payment frequency.
We reserve the right to review our storage fees periodically. Any changes to storage fees will be notified to you in advance, and continued storage after the effective date of a change will constitute acceptance of the new charges.
If you do not pay any sum due on time, we may charge interest on overdue amounts at the statutory rate permitted under applicable UK law, and we may suspend Services or deny access to your Goods until all outstanding sums are paid in full.
Cancellation and Amendments
You may cancel or amend your booking subject to the terms set out in this section.
For one-off removal or transport services, if you cancel:
With more than seven days notice prior to the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
With seven days or less, but more than 48 hours notice, we may retain part or all of your deposit to cover allocated resources and lost opportunity costs.
With 48 hours or less notice, or on the day of the service, we may charge up to 100 percent of the quoted service fee.
For ongoing storage, you may end the storage agreement by giving written notice in accordance with your booking confirmation. Storage fees already paid are generally non-refundable, and you remain responsible for storage fees up to the end of the applicable notice period.
If you request changes to dates, locations, scope of service, or volume of Goods, we will use reasonable efforts to accommodate these changes but cannot guarantee availability. Any amendments may result in changes to the quotation and charges.
We may cancel or suspend the Services if you fail to comply with these Terms and Conditions, fail to pay any sum due, provide misleading information, or where circumstances beyond our reasonable control make performance impossible or unsafe.
Access to Goods and Premises
Where access to our premises is provided, you must comply with all site rules, safety instructions, and opening hours notified to you. We reserve the right to restrict or refuse access at any time for safety, security, operational, or legal reasons.
You are responsible for ensuring that our staff have suitable access to collect, load, unload, and deliver your Goods at any relevant property. This includes arranging parking permissions, lift access, and ensuring that routes are clear and safe. Additional charges may apply where delays or extra work arise due to inadequate access.
Handling of Goods and Condition Reports
We will exercise reasonable care and skill in handling, transporting, and storing your Goods. Where practicable, we may note any apparent pre-existing damage, visible defects, or concerns about the suitability of Goods for transport or storage. Any such notes do not constitute a full survey or valuation.
You are advised to inspect your Goods upon collection or delivery and notify us promptly of any alleged loss or damage in accordance with the claims procedure below.
Liability and Limitations
We will be liable for loss of or damage to your Goods only to the extent that such loss or damage is caused by our failure to exercise reasonable care and skill in providing the Services.
We are not liable for:
Any loss or damage arising from your own acts or omissions, improper packing where packing is carried out by you, or your failure to take reasonable steps to protect your Goods.
Loss or damage arising from inherent vice, defective design, natural deterioration, or the inherent nature of the Goods.
Loss or damage caused by pests, vermin, or environmental factors where we have taken reasonable and proportionate measures to protect the premises.
Any indirect or consequential loss, including loss of profit, loss of use, business interruption, or emotional distress, even if we have been advised of the possibility of such loss.
Our total liability for any claim or series of related claims, whether arising in contract, tort, or otherwise, shall not exceed the lower of the actual value of the affected Goods at the time of loss or damage, or any liability limit specified in your booking confirmation or applicable insurance.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
Insurance
We recommend that you maintain adequate insurance cover for your Goods during storage and any associated transport. Unless explicitly stated in writing, our charges do not include insurance for your Goods, and you remain responsible for arranging suitable cover with an insurer of your choice.
Where we offer or arrange insurance as an additional service, the terms of such insurance will be set out separately and will form a distinct contract between you and the insurer, subject to the relevant policy terms and conditions.
Claims Procedure
If you believe that loss of or damage to your Goods has occurred while in our care, you must notify us in writing as soon as reasonably possible and, in any event, within seven days of becoming aware of the issue. Your notice should provide details of the alleged loss or damage, including any relevant supporting evidence such as photographs or inventory lists.
We will investigate any properly notified claim and may request further information or evidence from you. You must cooperate with our inquiries and, where applicable, with the requirements of any insurer. Failure to notify us within the specified time limits may affect our ability to investigate and may reduce or extinguish any liability we may otherwise have.
Waste, Disposal, and Environmental Regulations
We comply with applicable UK laws and regulations relating to waste management and environmental protection. We are not a general waste disposal service and do not accept Goods that are clearly intended only for disposal unless specifically agreed in writing as part of a separate waste or clearance service.
If abandoned Goods, unlawful items, or uncollected Goods remain in storage after the end of the contract or after reasonable notice has been given, we may, acting in accordance with applicable law:
Arrange for their disposal or recycling in a lawful manner.
Sell any items of value and apply the proceeds to any sums owed by you, returning any surplus (if any) to you where reasonably practicable.
Charge you for any costs, charges, or fees incurred in connection with disposal, clearance, or sale.
You must not leave rubbish or waste on our premises other than in designated receptacles, and you must not deposit hazardous or regulated waste except where explicitly authorised and in compliance with applicable regulations.
Customer Default and Lien
If you fail to pay any sums due or otherwise breach these Terms and Conditions, we may exercise a lien over your Goods in our possession. This means we may retain possession of the Goods until all outstanding amounts, including storage fees, service charges, interest, and reasonable costs, have been paid in full.
If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law:
Sell some or all of the Goods and apply the proceeds to discharge the outstanding sums and associated costs.
Dispose of Goods of no apparent value or where sale is not reasonably practicable.
We will take reasonable steps to contact you before any sale or disposal, using the last contact details you have provided to us.
Data Protection and Privacy
We collect and process personal data relating to you in order to provide and manage the Services, handle payments, and fulfil our legal obligations. We will handle your personal information in accordance with applicable UK data protection laws and our privacy practices in effect from time to time.
By using our Services, you consent to the collection and use of your personal data for these purposes. You are responsible for ensuring that any personal information you provide is accurate and kept up to date.
Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, industrial disputes, strikes, war, terrorism, civil unrest, public health emergencies, or disruptions to transport or utilities.
Where a force majeure event occurs, we will take reasonable steps to notify you and to resume performance as soon as reasonably practicable.
Variations to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practices, or our operational requirements. The version in force at the time of your booking will generally apply to that booking, but ongoing storage arrangements may be subject to updated terms where permitted by law and where we have given you reasonable notice of the changes.
Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services provided by Storage Enfield.
Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation, and any additional terms agreed in writing between you and us, constitute the entire agreement between you and Storage Enfield in relation to the Services. You acknowledge that you have not relied on any statement, representation, assurance, or warranty that is not expressly set out in this agreement.
